Measuring (and USING) Satisfaction and Engagement in Uncertain Times

August 7, 2020 | 1:00 p.m. ET

As the country continues to reopen or increase restrictions again amidst the ongoing pandemic, what are the big takeaways for franchise companies? FBR examines data from surveys we conducted with both franchise employees and franchise owners during the COVID-19 lockdown. We’ll discuss how franchise companies responded in regard to support, communication, culture, employee engagement and more, and how that data can be used to improve employee relations as we move forward in the “new normal”.

We’ll cover:

  • How the pandemic has transformed employee culture and engagement
  • Rebuilding and maintaining a positive culture when everything has changed
  • How to respond to negative feedback and use it to get better
  • Using data to drive decision-making during chaos and its aftermath
  • Assessing the effectiveness of your crisis communication and support plan and preparing for a second wave


  • Jason Leverant, President & CEO, AtWork Group
  • Michele Kemplay, Director of Human Resources, Jason’s Deli


  • Eric Stites, CEO & Managing Director, Franchise Business Review
  • Michelle Rowan, President & COO, Franchise Business Review