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2025 Franchising at WORK Report

What 11,000 Franchise Employees Really Think About Their Jobs

Franchise Business Review surveyed more than 11,000 franchise employees—from the C-suite to the frontlines—to uncover the truth about job satisfaction.

The results? Employee engagement is strong… but five systemic challenges threaten retention, culture, and performance if left unaddressed.

Inside the report you’ll discover:

  • 5 critical themes shaping the employee experience in 2025

  • How franchising’s engagement rate compares to the U.S. average

  • What great managers do to drive loyalty (and how bad managers put your brand at risk)

  • Why compensation, growth, and communication are make-or-break factors

  • The trends shaping workplace well-being, DEI, and the gender gap in franchising

Request Your Free Report!

  What It Covers:

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Compensation & Benefits

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Employee Engagement

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Company Culture

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Job Satisfaction

Build a Culture of Engagement

When employees feel heard, they’re more engaged, more productive, and more likely to stay and grow with your organization. By making continuous listening part of your culture, you gain actionable insights to improve performance while strengthening recruitment and retention strategies that attract top talent.

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Why Ops & HR Leaders Can’t Miss Summit

Summit is the only event built specifically for franchise operations and HR leaders, bringing together peers from across the industry for candid conversations about real challenges and solutions. From tackling employee engagement and turnover to improving franchisee support, you’ll walk away with fresh ideas you can put into practice right away. The intimate setting makes it easy to connect with others who understand your world and share your goals. If you’re serious about strengthening your system and supporting your franchisees, Summit is where you need to be.

 
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